Returns & Refunds

You may cancel an eligible online order within 14 days of receiving it. After telling us that you wish to cancel, you then have 14 days to return the item.

Items must be returned in their original condition. You may inspect or try on an item as you would in a shop, but we may reduce a refund if an item has been used or damaged beyond what is reasonably necessary to inspect it.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning home-delivery items. For club-collection items, please contact us before returning anything so that we can arrange the return through your club.

Personalised or custom-made items cannot normally be returned unless they are faulty, damaged or not as described. Sealed hygiene products cannot be returned after the seal has been opened.

If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible. Your statutory rights are not affected.

To request a return, use the Contact page and include your order number, the student’s name and the reason for the return.